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All Sales Are Final Policy for Designs and Apparel at Cashaey Serenity

At Cashaey Serenity, we’re committed to providing our customers with high-quality designs and apparel, crafted with attention to detail and personalized to meet your unique preferences. To ensure a transparent shopping experience, please review our all sales are final policy, except in the case where we are at fault for shipping incorrect merchandise:

  1. Quality Assurance: We take great care to maintain the highest standards of quality in all our designs and apparel. Each item is meticulously crafted and inspected to ensure it meets our stringent quality benchmarks before shipment.

  2. Custom and Personalized Products: Many of our items are customized and tailored to your individual specifications. As such, they are uniquely designed based on your preferences, making each product exclusive to your order.

  3. No Refund Policy: Due to the personalized and customized nature of our designs and apparel, all sales are considered final once the order has been confirmed and processed. We do not offer refunds or returns for change of mind or for any reason other than our fault in shipping the wrong merchandise.

  4. Exchanges for Incorrect Items: In the event that we are at fault for shipping incorrect merchandise, we sincerely apologize for the inconvenience. We will gladly offer an exchange for the correct product. Please notify us within [2 days] of receiving the item and provide detailed images displaying the error. 

  5. Cancellation Policy: Orders can only be canceled within [24 hours] after the purchase has been made. Once the production process has begun, cancellations will not be possible.

  6. Defective or Damaged Items: While we maintain strict quality control, if you receive a defective or damaged item, please contact us within [2 days] of receiving the order. We will evaluate the issue and work towards a satisfactory resolution. 

We prioritize your satisfaction and strive to offer a unique shopping experience at Cashaey Serenity. Please carefully review your order before confirming your purchase. If you believe there has been an error in the merchandise sent, kindly reach out to our customer service team.

By making a purchase at Cashaey Serenity, you acknowledge and agree to the terms of our all sales are final policy, with the exception of our responsibility for shipping incorrect merchandise.

Thank you for choosing Cashaey Serenity for your personalized and unique shopping needs!


Contact us for questions related to refunds and returns.